Your Virtual World
Taking You Beyond Boundaries
While Your Virtual World extends its support to diverse industries worldwide, our primary dedication lies in being a premier business services partner to the healthcare sector. Our expertise revolves around assisting clinics, healthcare providers, hospitals, and other prominent medical organizations in optimizing their revenue and operational efficiency. This is achieved through the enhancement of the customer experience and the streamlining of their billing processes.
Our unwavering commitment remains resolute – consistently delivering outstanding service to our clients, enabling them to provide trusted healthcare options, unmatched quality, and timely information to their clientele. Presently, we take immense pride in our team, consisting of nearly 200 highly skilled and compassionate professionals who have chosen Your Virtual World as their career home.
We eagerly look forward to a future abundant with new opportunities and innovations and cordially invite you to be a part of this exciting journey.
Join Our Growing Team
Who are we?
We are a globally operating team of highly skilled professionals, providing comprehensive business solutions to a diverse range of industries spanning various economic sectors and technological domains worldwide.
Our unparalleled suite of services encompasses Client Acquisition, Sales and Marketing, Project and Operational Management, Business Start-up, Search Engine Optimization (SEO) and Search Engine Management (SEM), Web Design and Development, Software and App Development, Mobile Application Development, Market Research, Transcription Services (Legal, Medical, and Business), as well as Call Center Services (including Lead Generation, Telemarketing, Sales, Helpdesk, Customer Service, and Chat/Email Support).
You can rely on us to stand by your company’s side, offering unwavering support and expertise.
Our Services
Patient Care Coordination
- Assisting patients with their general inquiries
- Transferring patients to the appropriate department that may assist them with their concern
- Creating and maintaining patient charts and staff work schedule
- Scheduling/cancelling/rescheduling doctor/provider appointment, telemedicine, medication refills, hospital and medical services
- Coordinating patient’s valuable information using internal messaging system
- Checking of patient’s active health insurances and its coverage including proper setting of expectation how much out of pocket expenses need to be settled
- Complies with hospital and legal requirements by fostering practices that adhere to the hospital’s rules and regulations, and HIPAA
- Respects patient’s rights by maintaining their confidentiality
- Maintains patient care database by entering new information as it becomes available
- Contributes to team effort by accomplishing related result as needed
Electronic Health Records
Along with others
Insurance Eligibility and Benefits Verification
- Verify patient insurance prior to visit
- Manual Benefit Call/Insurance Portal Verification
- Active or Inactive on the appointment date
- In-network or Out-of-network
- Eligibility and Benefits (Scope of coverages)
- Patients Responsibility (Deductibles, Copays, Coinsurance)
- Referrals (Required or Not Required)
- Diagnostic Codes
Make your billing easier!
Set proper expectations regarding out-of-pocket costs!
Dedicated insurance verification agent available 24/7
Synchronized operations of different departments
Portals
Along with others
Authorization and Referrals
- Inquire Authorization and PCP Referral Requirement
- Process Authorization using Portal
- Manual Authorization and Referral Calling
- Process Referral by contacting the PCPs
- Establish Authorization and Referral Form from Scratch
- Faxing requests and clinicals
- Prepare necessary documents prior to schedule